My Primary Area of Expertise
Customer relationships drive revenue.
Customer service is not what happens after the sale. It is how you earn retention, referrals, and reviews, the relationships that keep revenue growing. This is the work I've led for more than 15 years.
Why learn from me
Experience from every seat
I've spent 15+ years in customer service as a frontline representative, supervisor, and business owner. I know what the customer feels, what the team is up against, and what the business can actually afford to do. Customer service is my primary area of expertise, built from experience rather than theory.
The R2R Standard
Three Rules for Real Service
Customer relationships drive retention, referrals, and reviews. These are the standards I teach teams to live by.
Own It
Whoever hears the problem owns it, start to finish. No transferring the customer around.
Fix It Now
Real authority to solve the problem on the spot, scaled to the size of the business. The moment something needs manager approval, the moment is already lost.
Protect Both Sides
Solve the problem without giving away the business. A policy that bankrupts you to appease one person isn't good service.
The Offer
Customer Service Bootcamp
8-week group program. Everyone starts the same day.
Limited-Time Launch Special
Bootcamp Regular
$297
$997 regular price
- Live weekly group calls
- Community access
- The curriculum
Limited-Time Launch Special
Bootcamp VIP
$497
$1,497 regular price
- Same 8-week program
- 3 private 1:1 calls with Xiondra
- Priority feedback
Launch Date
Bootcamp Starts October 15, 2026
Everyone begins on the same date. This is not rolling enrollment.
Join the waitlist to be notified when doors open.